Warranty

At Ampeak, we stand behind the quality and reliability of our products. Ampeak products are covered by a limited warranty against defects in materials and workmanship under normal use.

18-Month Limited Warranty

Eligible Ampeak products are covered by an 18-month limited warranty from the date of purchase, unless a different warranty period is specified on the product page, packaging, or product documentation.

During the warranty period, if your product is confirmed to have a manufacturing defect, Ampeak may provide troubleshooting support, repair, replacement, or another appropriate warranty solution depending on the specific issue.

How to Make a Warranty Claim

To request warranty service, please contact Ampeak Customer Support at:

Email: support@ampeak.com

Please provide the following information:

Order number or valid proof of purchase
Product model
Description of the issue
Photos or videos showing the problem, if applicable

Our support team may ask for additional information or troubleshooting steps to help identify the issue before approving a warranty claim.

Products Purchased from Other Retailers

If your Ampeak product was purchased from an authorized third-party retailer or marketplace, please provide valid proof of purchase when contacting us.

Depending on the retailer and the nature of the request, returns and refunds may need to be handled directly through the original place of purchase.

What Is Not Covered

The Ampeak limited warranty does not cover damage or failure resulting from:

Products that cannot be verified as genuine Ampeak products.
Misuse, abuse, negligence, accidents, or improper operation.
Incorrect installation, wiring, connection, or use that does not follow the product instructions.
Unauthorized modification, disassembly, repair, or alteration.
Use of incompatible or inappropriate accessories, batteries, cables, or other equipment.
Damage caused by external factors, including excessive moisture, extreme temperatures, fire, flooding, impact, or other environmental conditions.
Normal wear and tear or cosmetic damage that does not affect product performance.
Damage to labels, serial numbers, or anti-counterfeiting marks that prevents product identification.
Products outside the applicable warranty period.

Returns & Refunds

Returns and refunds are handled separately from warranty claims.

For eligible purchases, Ampeak offers returns in accordance with our 30-Day Return & Refund Policy. Please refer to our Return & Refund Policy for eligibility, return instructions, and refund information.

Contact Ampeak Support

If you have questions about your product warranty or need technical support, please contact:

Ampeak Customer Support
Email: support@ampeak.com