Return & Refund Policy
At Ampeak, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return, refund, or exchange in accordance with the policy below.
Order Cancellation
If you need to cancel an order, please contact us at support@ampeak.com as soon as possible and before your order has shipped.
Please note that submitting a cancellation request does not guarantee that the order can be canceled. If your cancellation is successful, you will receive a confirmation email from Ampeak.
Once an order has shipped, it can no longer be canceled. After receiving your order, you may contact us within 30 days of delivery to request a return.
Please do not refuse delivery or return a package without contacting Ampeak Support first. Unauthorized returns may experience delays or may not be eligible for a refund if the package cannot be properly identified or received by our warehouse.
30-Day Return Policy
Ampeak accepts eligible returns within 30 days of delivery.
To qualify for a return, the product should be returned in its original packaging with all included accessories, components, manuals, and other materials.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible. For eligible product quality issues reported within 30 days of delivery, Ampeak may provide a full refund or a one-time replacement, depending on the circumstances.
All returns must be authorized by Ampeak before being shipped back. Returns sent without prior authorization may not be eligible for a refund or replacement.
Non-Returnable Items
The following items may not be eligible for return or refund:
- Products purchased from unauthorized resellers or third-party individuals.
- Products damaged due to misuse, improper installation, unauthorized modification, accidents, or other customer-caused damage.
- Gift cards.
- Products returned without the original components or accessories, where applicable.
- Returns requested more than 30 days after delivery, except where otherwise required by applicable law or covered by an applicable warranty.
How to Start a Return
To request a return, please contact Ampeak Customer Support at:
Email: support@ampeak.com
Please provide the following information:
- Order number or proof of purchase
- Product model
- Reason for the return
- Photos or videos of the issue, if the product is damaged or defective
Once your return request is approved, our support team will provide return instructions.
Please follow the instructions carefully and make sure all required product components and accessories are included in the package.
Do not ship a return before receiving return authorization from Ampeak.
Refunds
Once we receive and inspect your returned product, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 7 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since Ampeak approved your refund and you have not received it, please contact us at support@ampeak.com.
Return Shipping Costs
Returns due to product issues:
If you receive a defective, damaged, or incorrect product due to an error on our part, Ampeak will cover the eligible return shipping cost.
Returns for personal reasons:
If you return a product because you changed your mind, ordered the wrong item, or for another reason unrelated to a product defect or Ampeak error, you are responsible for the return shipping cost.
Original shipping charges, if any, may not be refundable unless the return is due to an error by Ampeak or otherwise required by applicable law.
Exchanges
If you would like to exchange an eligible product, please contact support@ampeak.com within 30 days of delivery.
For eligible defective or damaged products, Ampeak may offer a one-time replacement after reviewing your request.
Contact Us
If you have any questions about returns, refunds, exchanges, or your Ampeak order, please contact:
Ampeak Customer Support
Email: support@ampeak.com
Our customer support team will be happy to assist you.